Fraserway Prekast Ltd., a fast growing Utilities Infrastructure Supplier, has an immediate opening for an Inside Sales/Customer Service Representative. Successful applicants must be detail oriented, comfortable using a computer regularly throughout the day and dedicated to exceptional customer support. The Inside Sales/Customer Service Representative is responsible for accurate and timely product quotations and coordination of orders with production staff.
This position requires the ability to maintain a positive attitude, consistent schedule, and flexibility to answer all product availability questions while focusing on time sensitive tasks. The Inside Sales/Customer Service Representative is an integral part of sales operations and provides support for both outside sales staff and the production staff.
Essential Job Functions:
Ordering: Initiates and maintains all order requests for inside and outside sales activities
Distributing: Coordinates shipping of orders and coordinates any back orders to ensure orders are shipped complete.
Supporting: Reports directly to Operations Manager to ensure optimal processing of prioritized accounts, as well as assisting sales and production staff through product research and vendor communications.
Helping Customers: Assists outside sales team as needed by calling customers to notify them of arrival of special order items or answering questions associated with past, current or future orders.
- General computer skills including intermediate MS Excel (through basic formulas) skills, basic Word and Outlook familiarity, experience navigating standard Internet applications.
- Strong math/counting and organization skills (parts lists, customer files, vendor files, project lists, etc.)
- Two years’ experience in inside sales and customer service* Strong time management skills and work ethic, including ability to multi-task.
- Excellent communication and customer service skills, punctuality, dependability and a positive attitude,
- Familiarity with utilities construction (precast concrete, power, water, telecomm, etc.) an advantage.